Refund policy
Return & Refund Policy
Returns
At The Original Honey, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must meet the following requirements:
- The item must be unused
- The item must be unopened
- The item must remain in its original sealed packaging
- You must provide proof of purchase or order details
To start a return request, please contact us at:
Email: support@theoriginalhoney.com
If your return request is approved, we will provide instructions on how and where to send your item.
Please note that items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is related to a damaged, defective, or incorrect item received.
Damaged or Incorrect Items
Please check your order carefully after delivery.
If you receive a damaged item or the wrong product, please contact us as soon as possible at:
Email: support@theoriginalhoney.com
We will review the issue and work with you to provide a suitable resolution.
Exchanges
If you would like to request an exchange, please contact us at:
Email: support@theoriginalhoney.com
Exchange requests are processed only after the original item has been received and inspected.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us:
Email: support@theoriginalhoney.com
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Email: support@theoriginalhoney.com
At The Original Honey, we are committed to providing a clear, reliable, and transparent shopping experience for our customers.