Refund policy
Return & Refund Policy
Returns
At The Original Honey, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be unused.
- The item must be unopened.
- The item must remain in its original sealed packaging.
- The item must be returned in the same condition in which it was received.
- Proof of purchase or your order number must be provided.
To request a return, please contact us before sending your item.
Email: support@theoriginalhoney.com
Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.
Please do not send products back without prior authorization, as unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item received, customers are responsible for return shipping costs.
We recommend using a shipping service that provides tracking for returned packages.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package (if applicable)
Email:
Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Exchanges
If you would like to exchange an item, please contact us first.
Email: support@theoriginalhoney.com
Exchange requests are processed after the original item has been received and inspected.
Availability of replacement products cannot be guaranteed.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us.
Email: support@theoriginalhoney.com
Non-Returnable Items
For health, hygiene, and product safety reasons, we cannot accept returns for:
- Opened products
- Used products
- Products that are not in their original sealed packaging
- Products damaged after delivery due to customer misuse or improper handling
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
If your order has already been shipped, it can no longer be cancelled. In that case, you may request a return after delivery if your order meets the eligibility requirements described in this policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.
Brand Name:
The Original Honey
Email:
support@theoriginalhoney.com
Phone:
+1 (934) 201-3342
Physical Address:
3402 Independence Ave
Kansas City, MO 64124
United States
Please contact us before sending any return. Approved return instructions and the applicable return address will be provided by our customer support team.
Last Updated:
August 6, 2026